Healthy Homes Coordinator (Customer Service / Administration)

Healthy Homes Coordinator (Customer Service / Administration)

Salary: GBP32,071

Location: Manchester - Agile

Full Time, 35 hours per a week

18 months FTC

Closing date: 14th March 2024

At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes and help communities to learn, manage their money, launch successful businesses and improve their employability. You ll be on-hand to provide exceptional service to our team and help to ensure a quality service to all customers.

Meticulous and organised, you ll coordinate the day-to-day planning for the Healthy Homes Team, maintaining the scheduling system with appointments to ensure that we meet targets and that the customers' expectations are met. You ll appoint, monitor and control the workflow of jobs and will liaise with customers, the management team and external stakeholders, ensuring that all parties are kept informed of the progress of any repairs. Manage a number of Disrepair claims and Obtain internal disclosure information.

You ll be committed to living our values and delivering an outstanding service to our customers. You will provide a professional, efficient, courteous service answering queries and providing information about our services. Self-motivated with a positive approach, you will be an active listener who can manage difficult situations when helping customers.

We re looking for an individual who has experience in a Customer Service / administrative role with fantastic organisational skills and the ability to implement new processes. A confident communicator, you ll be accustomed to liaising with a variety of both internal and external stakeholders and will have a real commitment to improving the customer experience.

Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.