Help-Desk Administrator

Help-Desk Administrator

My client is a provider of tailored and bespoke mechanical & electrical building services engineering projects & maintenance, providing a wide range of specialist technical solutions to a blue-chip client portfolio to include (not limited to) Commercial, Education, Public Buildings & Retail environments.

A Helpdesk Administrator is required to provide contract and general administrative support with key duties and accountabilities to include (not limited to):

• To manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s)
• Handling incoming calls, liaison with existing and/or new clients responding to the enquiries accordingly.
• Raising purchase orders & invoicing
• Raising & Closing of all tasks via the in-house CAFM as required
• Assisting with and raising small-works quotations
• Liaising with sub-contractors & suppliers
• Assisting with financial and compliance requirements
• Provide accurate system reporting and assist with the progression of task SLA delivery and compliance

Candidate Requirements

• The successful candidate will be an experienced within the Building Services Engineering, Facilities Management and/or Construction sectors and/or relevant industry sector due to the nature of the position.
• The successful candidate will be employed in a similar position or will have held similar positions to include, as an example Service Desk Administrator/Helpdesk/Service Desk Planner or relevant equivalent title within the industry.
• Possess a strong knowledge of M&E Maintenance Service Contracts from an Administration, Help-Desk/Service Desk prospective
• Excellent IT system skills i.e. Microsoft Office
• CAFM experience

Please Note

Please carefully study the location and the commute to and from your home to the place of work prior to applying for the position.

Additional Information

• Salary 29,000 per anum
• Monday to Friday 08.00am to 16.30pm with a 30-minute lunch break.
• Overtime - Saturday after 12.00 & Sunday & Bank/Public Holidays is double time.
• 23 days holiday + stat days + birthday
• Pension - contribution 3%/5%
• Parking