Help Desk Coordinator

Help Desk Coordinator

Potters Bar - London - Monday - Friday 9am -5pm in the office, 1 in every 3 weekends working from home

GBP30,000 - GBP40,000 depending on experience.

Quinton Davies is pleased to announce that we have an amazing opportunity for a Help Desk Coordinator to join an specialized company committed to offering comprehensive construction services tailored specifically to the needs of the food and beverage industry. With a focus on both building and maintaining facilities within this sector and serves as a convenient one-stop solution for businesses of all sizes involved in production.

• Receive Help Desk calls from our customers, take details of their issue and log the details onto the computer system.
• Assess the urgency of the call and issue the job to an appropriate engineer, coordinating our response to our customers the service call. Monitor progress of the engineer, feedback tour customer as appropriate and order replacement parts as necessary. Assist the senior Help Desk Coordinator with providing the customer with a quotation as appropriate.
• Coordinate and schedule engineers to carry out pre-planned maintenance works. Monitor progress of the engineer, ordering replacement parts as appropriate. Assist the senior Help Desk Coordinator with providing the customer with an appropriate quotation.
• Ensure engineers digital paperwork is received and the computer system is updated for both service and maintenance engineering works.
• Coordinate delivery of replacement parts and components in a timely and efficient manner, ensuring works are never unduly delayed.
• When ordering replacement parts and components from suppliers ensure these are purchased at best possible rates.
• Monitor engineers van stock levels and re-order as needed.
• Coordinate via mobile phone or tablet from home emergency call out works approximately 1 weekend in 3.
• Cover the senior Help Desk Coordinator's role during holiday and sickness absences.
• Work closely with all other members of the company to allow the successful completion of all projects and the ultimate successful growth of the company.
• Act in good faith that would be most likely to promote the success of the company for the benefit of the members.
• Knowledge of refrigeration industry especially replacement parts.
• Good geographical knowledge of London and the surrounding counties.
• Knowledge of CLIK software.