Help Desk Engineer

Join Our Team as a Helpdesk Engineer!

At Sapphire, we don't just meet SLAs; we redefine exceptional customer service. As a Helpdesk Engineer, you'll efficiently navigate cases using Sapphire's CSM tool, troubleshoot tech issues at warp speed, and collaborate with vendors for effective solutions. Plus, maintaining crucial vendor certifications is your ticket to staying ahead in the tech game. Be the support that never sleeps – providing 24/7 assistance.

Requirements:

If you're the expert troubleshooter we're looking for, boast a background in infosec or IT, and hold certifications in Firewalls, Content Scanners, Multi-factor Authentication, VPN, and Cloud, you're already halfway there. With UK Government Security Clearance (SC or DV) and Non-Police Personnel Vetting (NPPV3), you're our security rock.

Desirable:

Showcase your prowess in firewall technologies, groove with Microsoft, Virtual Infrastructures (VMWare/Hyper-V), web API, and vulnerability management. Certifications in relevant tech are your secret weapons.

Skills:

Be the tech virtuoso. Your sharp problem-solving, conflict management finesse, and 24/7 dedication set the stage. Your TCP/IP networking and Windows Server skills are the showstopper. Hold a degree in computer science or its equivalent, flaunt your ISO 27001/ISO 27002 knowledge, and brandish those Check Point Certifications (CCSA/CCSE) – because at Sapphire, excellence is the only language we speak.

Ready to make your mark? Apply now!