Helpdesk Admin

Job Title: Facilities Administrator

Location: Westhill, Aberdeenshire

Working Hours: Monday to Friday, 8:00 AM to 5:00 PM (40 hours per week)

Are you a detail-oriented individual with excellent organisational skills? We are seeking a

Helpdesk Administrator to join our dynamic team in Westhill, Aberdeenshire. This role

offers a fantastic opportunity to contribute to the efficient operation of our facilities and

provide outstanding service in a fast-paced environment.

Benefits:

• Competitive salary of up to £24,000 per annum
• Core working hours Monday to Friday, 40 hours per week
• Training and progression opportunities
• Generous company pension scheme
• Annual holiday entitlement including bank holidays

Key Responsibilities:

• Answer and manage incoming calls on a busy helpdesk, addressing inquiries and providing exceptional customer service.
• Utilize CAFM systems proficiently to upload incoming PPM (Planned Preventive Maintenance) jobs.
• Conduct meticulous time-sheet checking to ensure accurate and timely records of work performed.
• Verify and manage certificates, ensuring compliance with regulatory standards.
• Collaborate with team members to streamline processes and enhance overall efficiency.
• Provide administrative support to the helpdesk team as needed.

Qualifications and Skills:

• Previous experience in a busy helpdesk or customer service role is highly advantageous.
• Familiarity within a Facilities Management environment.
• Strong organizational and multitasking abilities.
• Detail-oriented with a commitment to accuracy.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office suite.

Working Environment:

Our team-oriented work environment values collaboration and innovation. As a

Helpdesk Administrator, you will play a crucial role in maintaining the operational

excellence of our facilities.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.