Helpdesk Administrator (5432)

Murray Recruitment are recruiting a Helpedesk Administrator for our client, a utilities provider and leader within their market.
Reporting to the Manager, you will be responsible for the planning of maintenance and reactive works within designated contracts, and carrying out all supporting operational administration. This is an excellent opportunity with the offers progression.
Main Duties
Logging jobs.
Allocation of jobs to Engineers.
Pending call reporting and escalation.
Co-ordination of Engineer revisits.
Co-ordinating and distribution of maintenance visits.
Issuing of pre-planned maintenance scheduled to Clients/Service Managers.
Arranging reactive and pre-planned maintenance appointments direct with client.
Updating systems.
Achieve monthly maintenance KPI’s.
Liaise with Service/Operations Managers re KPI performance
Creation of job packs issuing to Service/Operations Managers.
Skills/Experience
Previous experience within an administration position.
Previous planning, helpdesk and scheduling experience are advantageous.
Strong customer service skills
Ability to work under pressure to tight deadlines to meet client KPI's.
Computer literate with good working knowledge of Microsoft Word and Excel.
Offering
Starting salary £23k.
Working hours Monday - Friday 9am - 5pm (30min for lunch).
Employee assistance programme.
Company Pension.
Bonus based on company performance.
Office based position.
If you are interested in this position, please apply today by sending your CV to cvs@murrayrecruitment.co.uk
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