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SalaryHelpdesk Administrator- Warrington- 25k Fully On site Role
Are you an experienced Helpdesk Administrator looking for a new role where you can grow and progress?
Are you interested in working for a company who support professional growth and progression and to work as part of a friendly supportive team?
My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Helpdesk Administrator to be based in the Holborn area. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business.
Monday - Friday Full time in the Office
Key duties and responsibilities:
- General Helpdesk Administration Duties
- Raising Purchase Orders
- PPMS
- Updating client portals and databases, including statuses of jobs and tracking progress.
- Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings.
- Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident
- Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries
- Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers
- Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes
- Providing daily and weekly updates / reports to clients on completed and outstanding repairs
- Attending and providing feedback weekly monthly meeting with clients and internal Management
- Allocate reactive and planned maintenance tasks to correct resource
- Log all helpdesk interactions
- Inform management of recurrent problems
- Management of statutory documentation and deadlines
- Follow up with clients to ensure complete resolutions of issues
- Arranging access for subcontractors / visitors
- Planned preventative management
