Helpdesk Administrator

Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 4 month contract with potential to extend on a rate of £11.70/hour PAYE. This role will be based onsite in Dalkeith.
Responsibilities:
- Manage large amounts of inbound calls and emails in a timely manner
- Identify customer’s needs, clarify information
- Record all conversations in our CRM system in a comprehensive way
- Build good working relationships in order to engage with customers and colleagues effectively
- Frequently attend ingoing training and briefs to improve knowledge and performance levels
- Focus on meeting Service Level Agreement targets and timescales
Essential Skills:
- Previous experience in a contact centre/customer services/support role.
- Proven ability to deal with all enquiries and work as a productive member of the team.
- Strong phone and verbal communication skills along with active listening.
- Good communication, interpersonal and organisational skills.
- Excellent customer service skills.
- Be able to understand written and verbal communications.
- Good attention to detail.
- Good, general administrative skills.
- PC literate with proficient and accurate keyboard skills.
- Good working knowledge of Microsoft Office.
- Flexible working approach and ability to work on own as well as part of a team.
- Experience of working to tight deadlines.
- Good written communication skills.
If you would like to hear more about this opportunity please get in touch.