Helpdesk Administrator

Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 4 month contract with potential to extend on a rate of £11.70/hour PAYE. This role will be based onsite in Dalkeith.Responsibilities:- Manage large amounts of inbound calls and emails in a timely manner- Identify customer's needs, clarify information- Record all conversations in our CRM system in a comprehensive way- Build good working relationships in order to engage with customers and colleagues effectively- Frequently attend ingoing training and briefs to improve knowledge and performance levels- Focus on meeting Service Level Agreement targets and timescalesEssential Skills:- Previous experience in a contact centre/customer services/support role.- Proven ability to deal with all enquiries and work as a productive member of the team.- Strong phone and verbal communication skills along with active listening.- Good communication, interpersonal and organisational skills.- Excellent customer service skills.- Be able to understand written and verbal communications.- Good attention to detail.- Good, general administrative skills.- PC literate with proficient and accurate keyboard skills.- Good working knowledge of Microsoft Office.- Flexible working approach and ability to work on own as well as part of a team.- Experience of working to tight deadlines.- Good written communication skills.If you would like to hear more about this opportunity please get in touch.