Address
Form of work
SalaryHelpdesk Administrator
Pride Park, Derbyshire
Salary: £24,000.00-£26,500.00 per year
Our client are currently looking to recruit a Helpdesk Administrator for a leading FM service provider based in Derby.
Helpdesk/FM experience is required.
Responsibilities of the role include:
- Issuing planned maintenance work orders, assigning the job using a CAFM system
- Raise purchase orders for both internal and external resources, including subcontractors
- Liaising with technicians, engineers, and facilities managers to manage workload
- Maintaining records, and chasing accordingly
- Monitoring PPM Compliance for assigned contracts, providing update reports
- Keeping the tracker system up to date, and ensuring closure of events as required
- Working towards SLA's and KPI's, escalating high risk items in line with agreements in place
- General administration in relation to the helpdesk facility
- Liaise with operational management team, ensuring good communication skills
The successful candidate will have:
- Previously worked in a similar helpdesk, scheduling or facilities coordinator role
- Great communication skills
- Previously used a CAFM system or similar
- Great customer service ability
- Strong organisation skills
- Experience with Mobile Workforce (desired)
