Helpdesk Administrator

Helpdesk Administrator Required

Job Type: Permanent
Start Date: Immediate or Notice Period
Industry: Maintenance
Location: Birmingham
Salary: 23,000 - 25,000 + Holidays, Pension

JOB DESCRIPTION:

Helpdesk Administrator required for a Facilities Management company based in Birmingham. Our client is seeking an experienced Helpdesk Administrator to join their growing team in Birmingham.

This is a permanent role with working hours from 8 am to 5 pm, Monday to Friday.

Responsibilities:

• Answering help desk phones and emails, and taking appropriate actions.
• Following up with customers to ensure the full resolution of issues.
• Adhering to standard help desk procedures.
• Identifying and escalating situations requiring urgent attention.
• Performing administration duties, including setting up jobs, raising orders, approving invoices for payment, and raising invoices.

Education, Qualifications, and Experience:

• Previous experience working on a Facilities Services Help Desk.
• Previous experience working on Facilities Management Platforms/Portals (CAFM, Pronett, etc.) - Not Essential.
• Strong computer skills in Excel & Word.
• Excellent communication skills.

Key Skills and Competencies:

• Familiarity with reactive and planned maintenance contracts and frameworks.
• Strong oral and written communication skills.
• Customer service orientation.
• Problem-solving skills.
• Team interaction abilities.
• Attention to detail.
• Ability to work under pressure.
• Good understanding of KPIs.
• Quick-thinking ability.

This is a permanent role with a competitive salary range of 23,000 - 25,000, inclusive of holidays and pension. The client is looking to fill this position as soon as possible. If interested, please apply today.