People Services Helpdesk Administrator

People Services Helpdesk Administrator

Reed Talent Solutions are working with Cadent Gas on the search for a temporary People Services Helpdesk Administrator.

• Location: Cadent Pilot Way, Ansty Park, Coventry CV7 9JU
• Onsite: 2 days onsite and 3 days at home
• Hourly rate: £12.47 per hour to £14.55 per hour depending on experience
• Working days: Monday to Friday
• Working hours: 8am to 4pm

Working as part of the People Services Helpdesk, you will be the first point of contact for all HR related queries received via telephone, email and face to face. This is a fast-paced role that requires capability and proactivity in order to respond promptly and accurately to HR queries within agreed SLA’s, often focussing on exceeding expectations.

You will be expected to ensure that HR documentation and employee files are administered efficiently and in line with company policies and procedures.

Day to day of the role:

• Respond to all HR queries in a timely manner, and escalate queries to relevant teams, where necessary

• Provide a central point of coordination for the HR team for a range of HR issues, e.g. employment contracts, pensions, healthcare, recruitment and policy advice for Cadent

• Build long-lasting stakeholder relationships in HR and other departments/areas to understand the business

• Assist in the administration of HR Services activities by carrying out routine clerical duties in line with standard operating procedures in an efficient and effective manner

• Issue leaver forms, carry out virtual exit Interviews as and when required & consult with Line Management to discuss any contentious issues raised during the exit interviews

• Ensure that the HR databases/spread sheets are up to date, accurate and comply with relevant legislation

• Provide administrative support to the Employee Relations team and support with absence management ensuring details are entered correctly on systems

• Support transactional activities alongside HR Advisors relating to salary review responding to queries as appropriate

• Setup and manage new starters and existing colleagues on reward platforms and resolve basic user issues

Required Skills & Qualifications:

• Customer Service oriented

• Effective prioritisation & time management; Good planning and organisational skills

• Demonstrated ability to work independently as well as in a collaborative team environment

• Excellent verbal, written communication and listening skills

• High attention to detail

• Proficient in Microsoft Office

• Proven experience in administration or a similar role

• Ability to embrace and positively support change

• Build and establish effective relationships

• Good working knowledge of policy management and relevant employment law

Recruitment process: CV review by Reed, CV review by Cadent Gas, informal virtual interview by Cadent.