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Form of work
SalaryFacilities Helpdesk Administrator
An opportunity has arisen for a Facilities Helpdesk Administrator to join an established company based in in Belfast.
This is a Full-Time, 9 Month Maternity Contract (potentially permanent)– with an immediate start.
Working hours: Monday to Friday: 8.30am – 5.00pm (40 hours per week).
With a salary of £24,000 per annum.
Job Role:
Working as part of a team, you will be responsible for providing first class administration support while liaising with engineers and clients.
Essential Criteria:
- Previous experience of working within a helpdesk/administration role.
- IT Proficient.
- Excellent communication skills - with the ability to communicate with stakeholders at all levels.
- Ability to maintain detailed records and collating information for submissions.
- Ability to manage and prioritise a busy workload.
- Excellent organisational skills.
- Ability to work as part of a team as well as on your own initiative.
Main Duties and Responsibilities:
- Responding to emails, phone calls and internal queries in relation to the contract helpdesk.
- Accountable for checking, logging and allocating incoming works to the company engineers.
- Responding to the client with updates on the work progress and orders.
- Ensuring that all KPIs are met, and the helpdesk IT system is updated as required.
- Other general office administration duties as required.
