Address
Form of workJob Title:Helpdesk Administrator
Employer:Sure Maintenance
Location: Staffordshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 220942561
Job Details:
Sure Maintenance Ltd, part of the Sureserve Group, is one of the UK’s leading specialists in Heating Repairs, Maintenance and Installations. They are looking to recruit conscientious and enthusiastic Helpdesk Administrators to join their existing team looking after their social housing clients.
You will be required to provide outstanding contract support and customer service on a busy helpdesk providing gas servicing and repairs.
Helpdesk Administrators are a key part of the team providing frontline support and customer service, so they are keen to attract motivated and enthusiastic recruits, wanting to work for a leading gas contractor.
Main Duties:
Answering telephones to customers and clients, booking appointments, dealing with queries
Scheduling engineers for both planned servicing works and responsive repairs
Chasing up incomplete jobs and rescheduling when appropriate
Dealing with problems and complaints and escalating when necessary
Skills & Experience:
You must have excellent communication skills within a customer focused environment.
The ability to communicate with clients, residents, engineers and management effectively
You will be a highly organised administrator and a team player.
Be able to thrive in a demanding and dynamic environment
You must be IT literate with experience in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly.
Experience of domestic gas administration or similar is highly desirable but not essential.
Outstanding customer care skills and a professional approach.
If you believe you have the relevant skills, knowledge and experience to be a key contributor to the future of Sure Maintenance, please apply now!
Salary – 22,000 – 26,000 depending on experience
Benefits:
- Birthday leave (after qualifying period)
- Company pension
- Referral programme
- Employee Assistance Programme
- Enhanced maternity/ paternity packages
- Cycle to work scheme
- Women in Business Group
- Employee Representative Council
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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