Helpdesk Coordinator

Helpdesk Coordinator Ferndown – GBP23,000 to GBP26,000 per annum
This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services.
Your role:
Act as the first point of contact for new calls into the business from either current client s as well as new enquiries You will quickly establish the reason for the call and take prompt and timely steps to resolve Coordinate with field–based engineers, contractors and tradespeople to book appropriate work flow Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork Smoothly prioritise workload so most urgent and critical cases tale priority Collaborate seamlessly across all business departments for optimal efficiency Cultivate a knowledge base for quicker problem resolution and maximum team efficiency Track all resolution progress and ensure all relevant parties are up to date with status updates Requirements:
This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling A background in facilities would be a great advantage
Salary dependent on experience – GBP23,000 to GBP26,000 per annum
Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch