Helpdesk Customer Support

Helpdesk Customer Support

Up to £28,000

Hybrid - 40 hours per week

6-month fixed contract

Whitley, Coventry

Do you like helping customers?  

MSX International has the job for you!

At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.

The Helpdesk Customer Support Agent will contribute to our well-performing Chat customer service adding value to our customer.

The Role

We’re undergoing a technology transformation, so we need to resource up our UK CRC (Client Relationship Centre) to support the increased chat demand. You will support customer on multiple channels, including Chat and Social Media.

As part of this role, the Helpdesk Customer Support Agent will:

• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Record events and problems and their resolutions.
• Liaise with Client; work hand in hand with JLR individuals and teams.
• Ensure all correct processes and procedures are followed.

In your first 90-days you will:

• Meet everyone in our team
• Attend our corporate induction
• Be introduced to our Purpose, Vision and Mission
• Learn our Values and Behaviours and embed them into your role
• Be set goals and objectives aligned to the MSX strategy
• Learn about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar)

About you

This is an excellent opportunity for a technically confident individual, who can hit the ground running and has great interpersonal and communications skills.

Our ideal Helpdesk Customer Support Agent will have:

• Customer service/call centre experience
• Good problem-solving skills and communication skills.
• Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
• A keen interest in technology, keeping abreast of advances and news.

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being excpetional teammates.

If you can demonstrate that you are customer focused and have the ability to communicate effectively, we want to hear from you!

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion, Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

-Up to 28,000 GBP

-Annual leave days per year + bank holidays

-Company contributory pension plan

-Cashback healthcare scheme

-Life Assurance

-Exclusive discounts on everyday purchases

-Exclusive discounts on car purchases

-Global career development opportunities

Working pattern and location

-40 hours per week

-6-month fixed contract

-Tuesday and Wednesday in office – Monday, Thursday and Friday Home Office

-Shifts: 8.00-16.30 or 8.30-17.00

-Location: Whitley, Coventry

-First 2 weeks training and induction in Whitley in the UK CRC

You can learn about MSX in our website.