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Form of work
SalaryContract Helpdesk Manager
Location: Site based – with flexibility
Salary: £35k DOE
Hours: 40 hours a week
Role Type: Permanent
Pareto are currently looking for an Contract Helpdesk Manager to join us on a full time basis.
Responsibilities to include but not limited to:
- Implementing and managing the eLogs CAFM system across a high profile Integrated Facilities Management account
- Implement and managing the contract specific helpdesk processes
- Implement and managing the contract financial reporting processes
- Line management of the Helpdesk Team, including objective setting, performance management and development
- Work alongside the Contract Manager in developing the ongoing strategy to ensure best fit alongside Pareto’s growth
- Monitoring the Facilities Helpdesk email inboxes.
- Inputting and tracking jobs into eLogs as required.
- Take a cradle to grave approach in the ownership of Helpdesk services, including; actively monitoring open jobs and chasing engineers and cleaning supervisors for updates where required.
- Raising purchasing orders as required.
- Assisting with the allocation of PPM tasks to the relevant resource.
- Supporting the Team in reviewing documentation and supporting with any issue raising.
- Dealing with escalations with sub-contractors paperwork/certificate non-submission.
- Support review of sub-contractor RAMS.
- Cover team absence and annual leave where required.
Key Requirements:
- Previous experience of eLogs/eLogbooks required
- Previous administrative experience required
- Previous FM Helpdesk/Operations experience is required
- Previous experience overseeing contractors required
- Demonstrate strong administration skills
- Strong IT skills including Microsoft Office
- Excellent telephone and email manner, with solid communication and interpersonal skills
- Excellent attention to detail
