Fm Helpdesk & Asset Manager

Ref: RQ(phone number removed)

Location: Lewisham

Hours: Monday to Friday 9am-5pm (35hrs per week)

Duration: Long Term Contract

Pay: 25.00ph paid weekly via umbrella (no CIS/LTD)

Duties

• Responsible for leading on the Facilities Management CAFM based helpdesk and asset management system
• Lead on all helpdesk related matters and to be the prime contact for technical CAFM assistance for help desk operatives, building managers and premises coordinators.
• Manage, implementation and develop the Facilities Management Helpdesk and CAFM system through controlled development plans
• Effectively support, and ensure a high quality service are provided to the Facilities Management Team, contractors and building managers, premises managers / co-ordinators utilising the Councils CAFM system.
• Support the FM Business manager and facilities managers with financial duties based around, and held within the CAFM system
• Responsible for the management of all information, data and documentation held on the CAFM system
• Develop, implement and management of a Facilities Management building asset and life cycle data base

Qualifications & Experience

• Detailed understanding and knowledge of Facilities Management CAFM system
• Detailed knowledge of key aspects of providing a Facilities Helpdesk Service and Customer Care.
• Knowledge of M&E plant and equipment typically found in office, commercial and other non-domestic buildings including HVAC, electrical installations and plumbing.
• Knowledge of the principles of financial management and control.