Helpdesk Scheduler

Fusion people are actively recruiting for a Helpdesk Scheduler overseeing planned, reactive and void works within a busy Social Housing Maintenance Provider based in Stroud, Gloucester.

Our client are seeking to recruit a reactive and planned works Helpdesk Scheduler to join their busy team acting as the first port of call for their customers. Assisting with delivering quality services as efficiently as possible in a fast paced and dynamic environment, and in a business with a rapidly growing client base.

They are seeking an organised person with excellent customer skills, with a problem solving approach in order to deliver a high quality customer experience and ensuring that the company is efficient, safe and profitable.

This opportunity would be perfectly suited to develop the right candidate within the business as they grow.

The role overview:

This role would suit someone who enjoys being part of a relatively small but busy team and who likes dealing with customers and likes to be at the heart of helping a fast-moving business deliver results efficiently and to high standards.

The Customer Service Team is often the primary point of contact for incoming enquiries, so making great first impressions and building lasting relationships are key to success in this position. The successful candidate will work collaboratively alongside colleagues to ensure a high quality of contract delivery and help in the growing expansion of an already well-established business.

Main Responsibilities:

• Plan the work schedule of our field engineers within geographical areas ensuring customer requirements are met.
• Develop and maintain excellent customer and field operative relationships.
• Manage complaints effectively .
• Work as a Team to achieve set KPI's
• Fulfil all communication requirements to a high standard both written and verbal with customers, suppliers, and field-based staff, ensuring all customers receive high quality customer service, escalating to management team promptly where required.
• Complete administrative tasks where required to include but not limited to; quotations, processing jobs for invoicing, work permits, certification.
• Follow all company processes and record keeping procedures.

Requirements

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organisational skills and attention to detail
• MS Office knowledge is essential including but not limited to Outlook, Word and Excel.

TERMS OF EMPLOYMENT

• 37.5 Hour Monday to Friday: 8:30am - 5:00 pm with 1 hour for lunch - flexible working considered
• Salary Per Annum varies depending on potential candidate - 28,000- 31,000 per annum.

Plus:

• 21 days paid holiday per year plus bank holidays.
• Job security in a long-established company.
• On-site parking.
• 3 days full paid sick in any 12 month period.
• Private Healthcare Cash Plan

Please contact Sam Day from the Bristol Fusion People office for more details.

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.