Helpdesk System Engineer

The Role
Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager.

Responsibilities
Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT.

Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed.

Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets.

Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications.

Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business.

Provide remote and onsite support to Spellman facilities globally as required

Requirements
Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams.

Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions.

Hardware solutions including SAN, Servers, Desktops, and Laptops.

Experience with VOIP and Microsoft Teams Phone Systems.

The Package
The salary offered for this position is 25,000- 32,000 to a candidate who can meet all key qualifications and abilities.

We operate & advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.