Hgv Service Advisor

Our client is a well-known and reputable HGV dealership with several depots across UK. Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot.
* As a Customer Executive, you are an integral part of the Service Team.
* Your role is to be the professional 'manager' of our customer-centric service.
* You are in direct contact with the customer and you are the skilled interface between them and the workshop, to deliver our customer promise.
* You have a significant impact on customer satisfaction and make a key contribution to the success of the aftersales operation.
Responsibilities
* Active review of planned work to ensure customer readiness.
* Check-in of vehicle, including reviewing customer and vehicle data for completeness.
* Confirm the key customer contact and preferred communication method.
* Establish scope of repair and maintenance, gaining customer approval where required and ensuring there is authority to pay and the account is not on stop.
* Ensure that a visual inspection is performed and an automatic quick-test to establish the status of the vehicle.
* Explain and hand-over the Workshop Order to the Workshop Controller.
* Monitor the repair status and clarify additional repair services.
* Create basic cost estimates and invoices, including updates of Digital Service Records.
* Provide proactive customer updates using the preferred communication method.
* Co-ordinate the pickup date, time, method and location with the customer.
* Return the vehicle to the customer, including explanation of work carried out.
* Ownership of job packs and associated documentation.
Desired Experience
* Experience working in a service industry with high customer expectations.
* Experience in customer contact and customer support.
* Experience in an automotive service operation or in a comparable role within the service sector.
* Basic technical knowledge and an understanding of service and parts.
* Basic knowledge of commercial vehicles and connected vehicles.
* Some understanding of compliance associated with Heavy Goods Vehicles.
* Some knowledge of service-relevant applications (DMS, XENTRY Products).
* Basic computer skills as well as general business knowledge.
* General IT knowledge of Microsoft Office applications.
Benefits:
* Company pension
* Cycle to work scheme
* Life insurance
* Wellness programme
This is a great opportunity for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to get first class training and progress within.
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