Hire Controller

Do you have hire desk or service coordinator experience within the plant hire industry? Are you well-organised and looking for a new challenge?

My client is an independent Plant Hire company based in Feltham who specialises in providing plant machinery and equipment to construction sites, infrastructure projects, and other industries. The team is dedicated to delivering exceptional service and maintaining a reliable fleet of equipment. This is an office-based position working Mon-Fri, 7am to 5pm with 1 hour lunch break + every other Saturday, 8am to 12.30pm.

Role Overview:
As a Hire Controller, you will play a crucial role in the fast-paced plant hire department. Your primary responsibility will be to manage the equipment database, ensuring accurate records of plant machinery hired and returned. You’ll work closely with customers, suppliers, and our operations team to coordinate equipment rentals efficiently.

Main Duties: 

• Equipment Coordination: Schedule and deploy plant machinery to various job sites based on project requirements and timelines.
• Inventory Management: Maintain up-to-date records of available plant machinery, including condition, maintenance schedules, and availability for rent.
• Customer Interaction: Interact with customers to understand their equipment needs, provide quotes, negotiate terms, and finalize rental agreements.
• Booking and Reservations: Handle the booking process, ensuring accurate documentation and timely delivery to customers.
• Logistics Management: Arrange transportation for equipment delivery and return, optimising routes and schedules.
• Maintenance Scheduling: Coordinate equipment servicing schedules to ensure optimal working condition and safety compliance.

Key Requirements: 

• Minimum 1 year of experience in a Hire Controller role or similar (e.g. Plant Desk or Service Coordinator).
• Excellent communication and organisational skills.
• Strong customer service and administrative background.

Benefits & Package: 

• Salary of £28,000 - £32,000 per annum + quarterly team bonus.
• 29 days of annual leave.
• Company pension contribution.
• Work uniform provided.
• Opportunities for career progression within the company.