Hire Controller

This role requires the individual to be a confident self starter, who has the ability and willingness to learn and develop their skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use technology and Microsoft office. A background within Hire or within a similar industry is essential. This role is administration based.

Under the guidance of our Branch Manager, the role will be responsible for the following:

MAIN RESPONSIBILITIES:

• Logistics – organising transport in a cost-effective manner. Ensuring collections of equipment off hired are collected within 48 hours. Deliveries are made to the customer when they are scheduled to.
• Ensuring that contract and other systems paperwork are correct and up to date. In-lieu contracts to be clearly identified and replaced immediately required equipment is available.
• Day book and Transport book is kept up to date and is entered correctly and those who are responsible carry out any follow-ups.
• Negotiated hire rates in accordance with price lists and discount policy as advised from time to time.
• Following Company procedures on pricing policy.
• Ensuring we maximise the effectiveness of Service Engineers.
• Through the Foreman if necessary, ensure that the workshop prepares equipment required to cover outstanding hire requirements.
• Liaising with other branches to ensure smooth running of the operation, thus avoiding duplication.
• To ensure that branch team members, drivers, fitters and Foreman raise correct charges for damages and losses. To liaise with customers to obtain their agreement to these charges.
• To ensure all sales leads at the branch are promptly communicated to the sales staff.
• To take ownership of customer problems and complaints, or to effectively transfer them to other members of the team who, in turn, will take ownership.
• In conjunction with the Branch Manager to review reports in order to contact those customers no longer dealing with us. To be proactive at all times in developing business.
• To attend meetings in order to review the branch’s profitability and to accept responsibility for improving areas that are falling below the minimum set standards.
• To ensure all Company QHSE procedures are complied with.

SKILLS AND COMPETANCIES:

• Good Planning organisational Skills
• Ability to prioritise and reschedule at all times.
• Strong Communication skills both verbally and in writing.
• An overall good level of IT Systems knowledge including good excel, word and Outlook.
• The ability to stay calm under pressure.
• A good level of problem solving skills.
• Technical knowledge of Pumps would be an advantage.
• Knowledge of Hire or Booking Systems would be an advantage.