Hire Controller - St Albans - £20,000 - £28,000
Client
My client are an industry leader within the Plant & Tool industry, Covering a number of contracts throughout the South East
An excellent opportunity has arisen within the St Albans for an experienced Hire Controller
Job Description:
As a Hire Controller, you will play a crucial role in coordinating the hiring of equipment and machinery to customers, ensuring smooth operations, and providing excellent customer service.
You will be responsible for managing the hire process from initial inquiry through to equipment return, maintaining accurate records, and liaising with various stakeholders.
Below is a detailed job specification outlining the key duties and qualifications for this role:
Key Responsibilities:
Customer Service: Provide outstanding customer service to clients by promptly responding to inquiries, providing information about available equipment, and offering assistance with rental agreements and terms.
Order Processing: Receive and process hire orders from customers, ensuring accuracy in equipment selection, rental duration, and pricing.
Generate hire contracts, purchase orders, and invoices using the company's rental management system.
Equipment Coordination: Coordinate the availability and allocation of equipment to meet customer demands.
Schedule deliveries, collections, and exchanges of equipment according to customer requirements and logistical considerations.
Inventory Management: Maintain accurate records of equipment inventory, including availability, location, condition, and maintenance history.
Monitor stock levels and coordinate with the procurement team to replenish supplies as needed.
Documentation: Prepare and maintain documentation related to hire agreements, including rental contracts, terms and conditions, insurance certificates, and safety documentation.
Ensure compliance with legal and regulatory requirements.
Billing and Payments: Generate invoices, rental statements, and payment reminders for hire transactions.
Monitor accounts receivable and follow up on overdue payments to ensure timely resolution.
Customer Liaison: Serve as the primary point of contact for customers throughout the hire process.
Address customer inquiries, concerns, and complaints in a professional and timely manner, escalating issues as necessary to ensure resolution.
Health and Safety: Adhere to health and safety protocols and procedures in all aspects of the hire process.
Ensure that equipment is supplied in safe working condition, and provide customers with appropriate safety instructions and precautions.
Quality Assurance: Conduct regular inspections of equipment to verify functionality, cleanliness, and compliance with quality standards.
Arrange for maintenance, repairs, or replacement of faulty equipment as needed to ensure customer satisfaction.
Reporting: Prepare reports on hire activity, equipment utilization, revenue performance, and customer feedback.
Provide insights and recommendations to management for improving operational efficiency and customer service.
You must have a history within the Hire Controller Sector to apply for this position
For further vacancies please visit our website.
www.chartwellrecruitment.com
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you're CV.
We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.