Address
Form of work
SalaryJob Title: Hire Desk Controller
Location: Bedford
Job Type: Full-time, Permanent
Job Description:
Our client, a dynamic and growing company in the Machinery Hire Sector, is seeking a highly organised and adaptable Hire Desk Controller to join their team. The successful candidate will play a crucial role in the efficient administration and management of the Hire Desk operations.
Key Responsibilities:
Hire Desk Operations: Administer and manage the entire lifecycle of hires and off hires, including handling purchase order requests, delivery and collection notes, and updating the Syrinx system.
Communication: Respond to emails directly or forwarded from colleagues, ensuring prompt and effective communication.
Breakdown Management: Enter breakdown details and distribute them to engineers as required.
LOLER Compliance: Distribute LOLER lists weekly, as applicable.
Invoicing: Upload invoices to the Dext system, the internal finance system.
Liaison: Work closely with the Depot Manager and Senior Hire Controller to address day-to-day issues promptly.
Customer Interaction: Organise new hires with customers, providing exceptional service and ensuring customer satisfaction.
Telephone Handling: Answer incoming calls, serving as the first point of contact for customers and stakeholders.
Health and Safety: Uphold health and safety standards rigorously, contributing to a safe working environment.
Systems Maintenance: Always maintain standards as per the management system, ensuring accuracy and efficiency.
Qualifications and Skills:
Experience: Must have previous experience and knowledge in Powered Access.
Software Proficiency: Familiarity with Syrinx system is essential, saving time on training.
Transport: Own transport is preferable, and being local is considered an advantage.
Adaptability: Ability to adapt to dynamic work environments is pivotal for success in this role.
Work Schedule: Willing to work 5 days in the office.
Holiday Entitlement: Enjoy a competitive holiday package of 23 days plus bank holidays.
How to Apply:
If you are a motivated individual with the required experience and skills, we invite you to apply for this exciting opportunity. Please submit your CV and a cover letter detailing your suitability for the role.
Our Commitment:
Our client is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
Note: Only shortlisted candidates will be contacted. Thank you for your understanding.
