Holiday Cottage Administrator

Job Title: Holiday Cottage Administrator

Location: Windermere

Job Type: Full-time (37.5 hrs/week), Saturdays required

Role Overview:

As a Property Management Service Assistant, you will play a pivotal role in our team, supporting various aspects of property management, sales, customer service, and community engagement. Your primary responsibilities will involve assisting in sales, resolving owner queries, managing property-related tasks, ensuring customer satisfaction, and promoting our brand within the local community.

Key Responsibilities:

• Assist in sales efforts for our Property Management Service to both new and existing property owners.
• Efficiently resolve owner queries, surpassing their expectations in resolution and service.
• Engage in various property management duties, including interactions with property owners, caretakers, and tradesmen.
• Provide efficient and effective sales service to customers, ensuring their satisfaction in complaint resolution and after-sales support.
• Promote and maintain a professional image of our brands within the local community.
• Aid in the administrative tasks associated with the Property Management Service function as needed.
• Support local promotional events, including County Shows.
• Collaborate with the Regional Management (RM) team, providing assistance and support as required.
• Extend support to other regional and head offices as necessary.

Key Skills Required:

• Keen attention to detail, striving to exceed quality expectations.
• Proficiency in MS Word, Excel, and Outlook.
• Professional and credible demeanor with a strong focus on sales.
• Conflict resolution skills in face-to-face interactions.

Desired Qualifications and Attributes:

• Proven experience in sales, customer service, or property management preferred.
• Hunger for continuous learning and growth irrespective of seniority.
• Adaptability and agility in a fast-paced work environment.

What We Offer:

• An opportunity to be part of our future growth trajectory.
• Support from a team of passionate individuals.
• Cross-functional learning and skill development opportunities.
• Competitive salary and benefits, including travel discounts.

Working Hours and Location:

• Full-time role with 37.5 hours/week.
• Saturdays required due to changeover days; Sundays off along with another day in the week.
• Office hours: 9 am to 5 pm at our local office in Windermere.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.