Holiday Lets Coordinator

The Holiday Lets business is booming and we have the pleasure of working with a new client who has a large portfolio of these properties across Sussex. As the summer arrives, the team of 5 needs some further support.

We are therefore recruiting for a Holiday Lets Coordinator for a 6-month contract / temporary booking. This role could potentially develop into a permanent role in the future.

You will be working a 37.5-hour week, but you may be required to work over the weekends on occasions. You will always have 2 days rest per week.

Your main duties will include:

• Respond to incoming reservations requests and inquiries or emails in a timely manner.
• Coordinate bookings to ensure all paperwork and deposits are managed legally and timely.
• Communicate information to confirmed/potential guests about the property, the surrounding area and local attractions/events via email or telephone.
• Develop and maintain positive guest communication prior to arrival, verifying the guest has the appropriate information to make for a smooth arrival and stay.
• Answer and process guest/tenant calls, taking messages/providing answers to requests, questions, or concerns.
• Keep the database updated.
• Build comprehensive listings by compiling information from various sources on multiple booking platforms, including (url removed), LiveRez, VRBO, Airbnb, etc. Once listings are built, keep them up to date and accurate.
• Manage maintenance requests and coordinate with contractors to have maintenance issues resolved in a timely manner.
• Manage the visitor check in and out system.
• To answer the telephone in a prompt, polite manner and field calls appropriately

We would like you to have a background within the property sector, but full training will be given. This is an administrative role and will be 100% office based.

Salary: 30,000 per annum

For more information about this role please apply today or call Chloe McCausland at Clearline Recruitment.