Holidays Operation Assistant Manager

We look to offer our guests not only a unique place to stay when they come on holiday with us, but an experience that they will remember for a lifetime.

Interview date for this role will be 22nd May 2024 at either Lanhydrock, Bodmin or Trelissick, Truro.

We have an opportunity for a Holidays Operation Assistant Manager in Central Cornwall (known as the Heart of Cornwall). Our visitors come to the area for the unspoilt coast and its footpath, hidden coves, stunning beaches, tropical gardens and all that the Trelissick, Glendurgan and Trerice estates have to offer. Many of our visitors stay a little longer in one of our 17 holiday cottages. There are a variety of buildings offering very different experiences including the Bosloe mansion overlooking the Helford. The West Wing of Trerice’s Grade 1 Elizabethan Manor, our waterfront cottages in the tiny fishing village of Durgan, or one of our dog friendly cottages at Trelissick. 

You will assist the Holidays Manager in the delivery of our growing holidays business. You will ensure consistent delivery of the operation across the area and achieve high levels of visitor satisfaction. You will want all guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places.

The role entails being out and about at the holiday cottages, travelling in our widespread portfolio and some weekend work. A flexible approach to working will be needed in this varied role, our guests stay 7 days a week, so this isn’t a typical desk support role.

You will help with recruitment and grow the team of Holidays Operation Assistants providing clear induction and training. You’ll organise the rota, hold team meetings and supervise the team giving them plenty of support, coaching and feedback. You will work with the team to ensure they have what they need to deliver the highest quality of housekeeping and standards inside and outside the cottages.

You will handle any day to day maintenance problems and equipment failures liaising with staff and contractors. You’ll support the team with ordering everything they need to operate. You will carry out risk and compliance tasks making sure everyone is safe.

You work closely with the wider property team of business support, facilities and rangers. Reporting to the Holidays Manager, it will be your role to support and provide cover.

For this dynamic and exciting new role helping us grow our holidays business, you’ll need to be:

• Great at customer service
• Experienced of working in a holiday’s environment
• Super organised and able to prioritise your own workload
• Able to multitask and remain calm under pressure
• Helpful and approachable and have great people management skills
• A clear communicator with good knowledge of Microsoft Office
• Knowledgeable of compliance and legislation