Holidays Operation Assistant Manager

Summary

We look to offer our guests not only a unique place to stay when they come on holiday with us, but an experience that they will remember for a lifetime.

What it's like to work here

We have an opportunity for a Holidays Operation Assistant Manager in Mid & South East Cornwall and Lanhydrock. Our visitors come to the area for the unspoilt coast with its imposing headlands, hidden coves, stunning beaches and all that Lanhydrock estate has to offer. Many of our visitors stay a little longer in one of our 34 holiday cottages. There are a variety of buildings offering very different experiences including the Old School House at Bohortha a former Victorian dame school, Penhaligon’s a pretty thatched cottage, West House with its stunning sea views or stay down by the river Fowey at Pont quay. To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

What you'll be doing

You will assist the Holidays Manager in the delivery of our growing holidays business. You will ensure consistent delivery of the operation across the area and achieve high levels of visitor satisfaction. You will want all guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places.

The role entails being out and about at the holiday cottages, travelling in our widespread portfolio and some weekend work. A flexible approach to working will be needed in this varied role, our guests stay 7 days a week, so this isn’t a typical desk support role.

You will help with recruitment and grow the team of Holidays Operation Assistants providing clear induction and training. You’ll organise the rota, hold team meetings and supervise the team giving them plenty of support, coaching and feedback. You will work with the team to ensure they have what they need to deliver the highest quality of housekeeping and standards inside and outside the cottages.

You will handle any day to day maintenance problems and equipment failures liaising with staff and contractors. You’ll support the team with ordering everything they need to operate. You will carry out risk and compliance tasks making sure everyone is safe.

You work closely with the wider property team of business support, facilities and rangers. Reporting to the Holidays Manager, it will be your role to support and provide cover.

Who we're looking for

For this dynamic and exciting new role helping us grow our holidays business.

You’ll need to be

• Great at customer service

• Experienced of working in a holiday’s environment

• Super organised and able to prioritise your own workload

• Able to multitask and remain calm under pressure

• Helpful and approachable and have great people management skills

• A clear communicator with good knowledge of Microsoft Office

• Knowledgeable of compliance and legislation

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out more about the benefits we offer to support you.