Home Claims Handler

Are you looking for an opportunity that will allow you to put the Customer First in everything you do?

If so, we have the perfect opportunity for you!

Job Title: Home Claims Handler
Company: AXA Retail
Location: Morecambe (with future opportunities for hybrid working)
Contract Type: Full time, 37.5 hours per week. We have a rotating shift pattern between the hours of 8:00am to 8:00pm from Monday to Friday, 9:00am to 5:00pm on Saturdays and includes some Bank Holidays. Saturdays are rotational and typically run 1 in 5.
Salary: £21,450 per annum with clear career progression upon reaching training milestones

Working at AXA:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff’ when the unexpected happens.

We have several exciting opportunities for Home Claims Handlers to join our business, based in our Morecambe office. As a Claims Handler you will be working as part of a busy and vibrant team providing advice to our customers by phone on all their home insurance policy claims. Managing new and existing claims, making decisions on the customers policy cover and paying claims. You’ll receive a comprehensive 5-week onsite induction from our specialist trainers to set you up for success in the role.

At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

What you’ll be doing:

Joining us as a Home Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their home insurance claims. This will be for customers who have direct AXA Home policies but also through insurance brokers and other insurance companies. You can expect to be dealing a variety of claims including accidental damage, theft and damage from weather events to name a few!

You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them, you’ll experience this during adverse weather events where our teams throughout AXA work together to ensure we’re doing the best for our customers.

This will include:

• Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based of your expertise and training.
• Responding promptly to calls, while maintaining a strong focus on accuracy and attention to detail, ensuring accurate and timely completion of case notes, logs and diaries for each customer.
• Working collaboratively as a team to achieve common objectives.

What’s in it for you?

At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £21,450
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• Sports and Social Events, which include summer parties, quizzes, and competitions.
• Corporate responsibility policy including volunteer days.
• AXA employee discounts
• Gym Benefits

• Customer service experience in any sector
• A great listener who is confident in interacting with customers and building relationships over the phone and using computers
• You will possess the skills to look at situations uniquely and solve problems with a positive, can-do attitude.
• You will be a contributor to a collaborative team.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.