Home Commercial Executive

Home Commercial Executive           

Salary – Up to £33,000 dependent on experience

Permanent

Hybrid – Home and Saga Hubs

As our Home Commercial Executive, you will work with internal departments and act as the face of Saga to build collaborative and effective relationships with our Home Panel Insurers and third-party suppliers. 

You will also contribute to customer complaint resolutions, update regulatory and risk reports, implement commercial developments, and manage our compliance and risk processes to ensure our customers are treated fairly.

At Saga, we offer total flexibility over where you work. You choose the place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford, or Sandwich.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

Our working week is 35 hours per week, these can be worked flexibly to suit your working style
25 days holiday + bank holidays
Option to purchase additional leave up to 5 extra days
Pension scheme matched up to 10%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Company performance related annual bonus - Up to 5%
Income protection
Access to Saga Academy, our bespoke learning platform

Main ResponsibilitiesAs our Home Commercial Executive, you will work closely with the Home Panel Manager and Lead to manage Net pricing through Panel Insurer Management.

Your accountabilities will include: 

Analyse data to uncover key drivers which could lead to improved Net rate pricing.
Assist in the production and issuing of Panel meeting packs including: essential MI; agendas; meeting notes within SLA’s.
Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison.
Work with the Product Development team to manage and develop market-leading insurance products incorporating regulatory principles.
Supplier relations -  management of supplier related issues and delivery of projects.
Issue essential MI in a timely manner within SLA’s.
Involvement in all areas of product management & product development.
Project management, with a particular focus on cross-functional team working.
Deliver product development and enhancements to business plan, and update regulatory reports.
Help to manage customer retention, highlighting areas to be improved and delivering process and document changes.
Delivery of accurate and up to date insurance and product documentation.
Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.
Work within commercial relationships with suppliers and Conduct Risk to ensure adherence to FCA guidelines.
Work closely with internal and external departments, including Underwriting, Actuarial, Customer Relations, Marketing, Finance and IOS teams.
Work with the PR team to push product highlights & benefits into the public eye whenever possible.

The Ideal CandidateAs our Home Commercial Executive, we require you to have general knowledge of the insurance market with a particular focus on home. This would include product development, best practice, and regulatory requirements.

Other skills and experience required include:

Ability to develop excellent working relationships with Panel Insurers and suppliers.
Ability to work within a team collaboratively and independently.
Ability to prioritise workload effectively.
Ability to manage and deliver cross-functional projects to tight deadlines.
Confidence to challenge and improve existing processes.
Commercially aware and able to develop and implement product initiatives to meet customer needs.
Ability to analyse, and present market research.
Good attention to detail.
Strong analytical skills, comfortable with working at a detailed level.
High levels of drive and enthusiasm – a self-starter.
Ability to represent the Saga Brand with third parties, either by phone, Teams, or face to face.

About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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