Homeless Intervention Officer

Permanent, Full Time (37 hours per week)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking a Homeless Intervention Officer to be responsible for the management of medium to high-risk anti-social behaviour and tenancy breaches across GCH Homeless Services.

In this role, you’ll work collaboratively with colleagues, customers, and external stakeholders in identifying and combatting anti-social behaviour and tenancy fraud, including obtaining possession of properties where intervention has failed. You’ll manage, monitor, and respond to escalated enquiries and complaints for ASB, ensuring that the appropriate action is taken, and professionally interview victims, perpetrators, and potential witnesses of ASB, ensuring risks are identified and appropriate support is put in place. A key focus of this role will be to support the homeless in sustaining their tenancy.

As a strong ambassador for GCH, you’ll build and maintain relationships across the business and develop partnerships with key external agencies to support effective service delivery and a great customer experience.

We’d like you to…

• Be customer centric, fostering a positive customer experience throughout the customer journey.
• Hold a relevant Housing qualification and have proven understanding and experience of delivering ASB and statutory housing services.
• Have significant experience of ASB case management.
• Have a thorough understanding of ASB legislation, best practice and its implications for tenants and housing organisations.
• Have current and thorough knowledge and understanding of Housing Law and its application within social housing.
• Have strong litigation skills and experience, comfortable using enforcement when required.
• Have a good understanding and up to date knowledge of effectively managing tenancy breaches and the legislation surrounding this.
• Have experience of completing court paperwork including Section 21 notices, Section 8 notices, injunctions, acceptable behaviour contracts.
• Have experience of working with the Police, understanding closure orders.
• Have proven experience of preparing legal notices and witness statements.
• Have significant experience of sensitively dealing with customers with chaotic and complex needs.
• Have experience of communicating strong messages and taking enforcement against customers when required.
• Demonstrate the ability to make informed decisions when assisting and supporting staff in dealing with complex or challenging cases.
• Have a sound understanding of Safeguarding, able to identify Safeguarding concerns and make referrals to appropriate agencies where required.
• Be solution focused with exceptional communication skills.

Closing Date: 7th March 2024

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!