Homeownership Officer

We are currently looking to recruit a Homeownership Officer. The role sits within the Homeownership Team, who are responsible for assisting homeowners to sell their homes, providing information to solicitors for prospective purchasers; helping residents purchase further shares through the process called ‘staircasing’; processing lease extensions; dealing with general lease enquiries and restrictions; re-mortgages and subletting requests; administering the Right to Buy and Right to Acquire, and other purchase option schemes.

To succeed in this role, you must be customer focused, have a positive attitude, be an excellent communicator and be able to multitask. You need to have the ability to work on your own initiatives and meet deadlines, you will also need experience gained from a housing or legal background. Excellent organisational skills and attention to detail is also essential in this role.

You will have a varied workload which will require you to have a good working knowledge of Homeownership products such as d Ownership Applications, Right to Buy and Resales. The role will require you to prepare written documentation to be sent to our customers, so experience of letter/report writing is essential.

As you will be dealing with customers, solicitors, mortgage lenders, surveyors, financial advisors and other internal departments it is desirable to have experience in property conveyancing processes and have knowledge of leasehold/shared ownership products.

If you are interested in this role and have the experience required, then apply without delay!

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.