Company

Altitude-Recruitment LimitedSee more

addressAddressMK4 1GA
type Form of workPermanent
salary Salary£25,000 - £27,500/annum
CategoryAdministrative

Job description

Our client based in Milton Keynes are a small, supportive friendly sales and marketing team.  A manufacturing company that embrace sustainability, continuously look to make improvements and better ways of working.
 
Currently recruiting for a Customer Service Advisor, this role ideally requires previous Customer Service experience from a product environment.
 
Main Duties
  • Support the Customer Service Managers
  • Administer customer orders via email and Web
  • Respond to incoming customer enquiries and provide solutions
  • Pass on enquiries to Technical Salespeople, where required
  • Manage customer complaints using our internal MISS system
  • Liaise regularly with manufacturing and distribution partners in Belgium
  • Liaise with Accounts Department and Logistics where appropriate
  • Become familiar with Promotions, New Products, Product Exits and Special Pricing
  • Attend Training Sessions to understand Features and Benefits of Products
  • Achieve the Customer Service Standards
  • Handle telephone calls efficiently and quickly
  • Key Account support
  • Internal Sales
  • Communicate with customers via Online Chat
 
Personnel Requirements:
  • Previous Customer Service experience in a similar environment
  • The ability to multitask in a busy office environment and to see tasks through to completion
  • Contribute to Meetings
  • Friendly and professional telephone manner
  • Professional attitude to dealing with customers, colleagues, contractors and partners
  • Conduct appropriate to an office environment
  • Organised, methodical and willing to learn
  • Adaptable to Change
  • Open, Honest and Clear Communicator
  • Desires to achieve a World Class Customer Service Standard
Our client offer excellent benefits and a bonus scheme, great offices with great people.
 
Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.
Refer code: 3369565. Altitude-Recruitment Limited - The previous day - 2024-05-20 12:52

Altitude-Recruitment Limited

MK4 1GA
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