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Salary , Telephone Advisor, , Contract: Full-time / Permanent, , Location: Flexible within Wales. Home-based or blended working (home and office-based from our office in Cardiff)., , Closing Date: 10 July 2024
, , Ref: RD 1245, , If you have experience working in a call centre, proven ability of delivering high standards of Customer Service and are interested in energy saving initiatives, we want to hear from you! Join us as a Telephone Advisor. , , Who we are, , Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero., , At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding., , Here are some of the benefits we offer:, , , Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work. , , The team, , Our Wales based advice centre delivers programmes for Welsh Government and service partners across the UK. Our team strive to achieve excellent quality results and advice to customers who require our support and guidance., , We bring a collaborative approach to the challenges our customers face whilst always bringing the knowledge, leadership, and expertise to deliver a zero-carbon society., , The role, , We are looking for individuals to join our team who can work independently whilst working towards team targets. We’re looking for someone who has good IT skills, excellent telephone, written and customer care skills., , In this role you will ensure all enquiries are answered and accurately recorded within specified service levels and time scales. You will also be encouraging householders to take the next steps towards making energy efficient improvements to their home., , What you’ll do, , , What you’ll bring, , , To apply , , Click the apply button. , , Applications close 23:59, 10 July 2024. Interviews are intended to be held week commencing 15 July 2024., , We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. , , Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
, If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. , , Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best., , We will be happy to discuss this and our blended working model at the interview stage with you., , Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK., , Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best., , We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust., , We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role.
