Host/Hostess

Job description

We are looking for a Hostess / Host to join our enthusiastic and passionate team at James St. Restaurant.

James St. Restaurant is one of Belfast’s best restaurants serving great food, unparalleled service, culinary creativity, and exquisite wines. Located in Belfast City centre, minutes away from Belfast’s Grand Opera House and many 4 & 5* hotels.

James St. Restaurant provides the perfect ambience and an unforgettable dining experience.

What you do:

As a Host / Receptionist, you will be the first and last point of contact within the restaurant, welcoming guests in a warm and engaging way and taking the responsibility for maintaining a high standard of customer service.

As a person, you love to assure that each customer is made to feel welcomed, comfortable and is served promptly and politely during all dining experiences. You are confident in handling calls, recording bookings, and dealing with requests.

You naturally enjoy building rapport with customers in a friendly but professional way.

As a Host/Hostess, you are keen to use your organisational, communication and outstanding customer service skills and a passion for creating a memorable customer experience to ensure the highest standards are consistently achieved.

The role:

• Meeting, greeting & seating guests
• Answering phones & voicemails
• Maximising the occupancy within the restaurant; accepting walk-ins & manage the diary on the night
• Assist with the front of house team in relay and resetting the restaurant
• Putting the guest at the heart of everything you do
• Enthusiasm to learn and grow
• Bringing your own personality to work and encouraging others to be themselves
• Building and sustaining working relationships and collaborating with others
• Owning and taking responsibility for your actions
• Additional duties as requested by the Manager

What’s in it for you:

• Competitive rate of pay above minimum wage dependent on experience
• Fixed hours per week
• Access to training & development opportunities
• Work with and learn from extraordinary culinary and front-of-house talent in a diverse, energising and professional restaurant

Our ideal candidate will have:

• A confident & happy demeanour
• Experience in hospitality is preferred but not essential!
• Have excellent communications skills
• Have previous experience in a fast-paced, cover-driven environment
• Be familiar with the Microsoft office package
• Be a team player and be flexible
• Have a great presentation, and be positive, outgoing and confident
• Be available during evenings and weekends

Job Type: Part-time

Salary: £9.50-£15.00 per hour (depending on previous experience)

Schedule:

• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Belfast: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person

Job Type: Part-time

Pay: From £10.42 per hour

Expected hours: 4 – 20 per week

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Education:

• GCSE or equivalent (preferred)

Language:

• English (preferred)

Work Location: In person