Hotel Front Of House Coordinator

Hotel Front of House Coordinator – Night Operations

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 7pm – 7am night shifts, with 4-on, 4-off shift pattern

The role of Hotel Front of House Coordinator – Night Operations is hugely exciting, as you’ll have the opportunity to be part of the opening team for our BRAND-NEW overnight accommodations: The LEGOLAND® Woodland Village!

You will lead a team of Front of House Assistants throughout the night shift, making sure our overnight guests are happy and safe in their accommodations, any guest feedback is responded to promptly and professionally, and other members of the Hotel night team are kept informed of anything that our guests might wish to speak to the team about.

As a motivator and leader you will develop your team to deliver the best possible guest interactions, encourage them to become expert knowledge holders and empower them to exceed our guest KPI targets.

• Proven experience working in a customer facing role within a Hotel or Hospitality function, ideally night operations
• Ideally, you’ll have worked in a team leader function before, being comfortable with leading and motivating a diverse team
• Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
• You will have the relevant travel arrangements for night shifts, and be comfortable with working unsociable hours

• Pay of £12.42 per hour

• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)

• Fortnightly pay
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Hotel Front of House Coordinator – Night Operations to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at  and one of the team will get back to you as soon as possible.

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