Hotel Front Of House Assistant - Windsor, Berkshire

Hotel Front of House Assistant - Windsor, Berkshire

Job Type: Guaranteed Hours - Seasonal (Fixed End Date)

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)

Reporting to the Front of House Coordinator the Hotel Front of House Assistant will be responsible for making sure our guests receive a 5-star experience! Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!

As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host. You will oversee the park entrance from the hotel, carrying out checking of park tickets and giving our guests your best tips for a great day out!

You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receiving guest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us.

Qualifications & Experience

• Experience of working in a Hotel within a Front of House or Receptionist role
• Confident in manual handling as you will be expected to lift and move guest luggage
• Flexible approach to working – our Hotel Reception Team are not an office-based function.
• You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
• Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
• Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
• Have a passion for delivering excellent service and a passion for our brand

Benefits

• Pay of up to £11.44 per hour (age related)
• 40% discount off LEGO sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Fortnightly pay
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for Hotel Front of House Assistants to join our team at the LEGOLAND® Windsor Resort. Our Resort is home to over 55 rides, live shows and attractions and is known the world over as being the ultimate LEGO® theme park experience for families with children aged 2-12 in the UK! Set in 150 acres of parkland, LEGOLAND is home to not only the iconic theme park, but also offers two incredible LEGO themed Hotels plus the brand new Woodland Village opening in 2024! This role is based at the Windsor Resort site – which is pretty awesome if you ask us!

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.