🏠Join Our Team! Housing Assistant Opportunity in Slough
Are you a skilled administrator with a passion for making a positive impact in the community? We're seeking a dedicated Housing Assistant to join our team at a reputable Housing Association based in Slough.
Position Overview: As a Housing Assistant, you'll play a crucial role in supporting our Neighbourhood Housing Lead and Area Housing Manager to ensure the delivery of reliable, consistent, and top-notch services to our residents. This is a three-month assignment with the potential to transition into a permanent role.
Key Responsibilities:
- Provide extensive support to Neighbourhood Housing Leads, ensuring continuity of service for residents.
- Possess in-depth knowledge of local demographics and issues, ensuring seamless service delivery.
- Act as a flexible support and deputize for Neighbourhood Housing Leads during their absence.
- Resolve resident issues and requests promptly and efficiently.
- Liaise with residents to obtain feedback and provide creative solutions where necessary.
- Deliver exceptional customer service to residents and stakeholders.
- Meet and exceed all KPIs, SLAs, and targets.
- Respond to resident inquiries through various channels.
- Manage administrative tasks such as data input, minute-taking, and invoice management.
Requirements:
- Strong IT and administrative skills.
- Ability to attend the office up to three times per week.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on accuracy.
- Knowledge of housing industry practices and regulations is desirable but not essential.
Benefits:
- Umbrella rate: £19.55 per hour.
- Potential for permanent employment (salary: £27,582) based on performance.
If you're ready to make a difference in the lives of residents and contribute to our vibrant community, apply now!