Hotel General Manager

Alfa Leisureplex Group has an opportunityfor a Hotel General Manager to join our team based at our Imperial Hotel, Ilfracombe.

The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £60 million per year. We are the UK’s only employee owned Travel Company and our brands include Leisureplex Hotels, Alfa Travel and David Urquhart Travel.

Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of circa 2,050 rooms and achieve strong all year round occupancies due to our sister brand Alfa Travel, plus our links to other coach operators and group organisers. We also cater for Self Drive guests and take direct hotel bookings.

As an employee owned business with over 900 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high quality service to our customers.

The Hotel General Manager Role:
The Imperial Hotel is a 104 bedroom hotel, catering primarily for Coach Guests. As a Hotel General Manager you will report to the Regional Manager and be required to work within the operational and fiscal guidelines set by the Alfa Leisureplex Group. These are designed to enable efficient, well-budgeted and comfortable guest-friendly hotels. You will be responsible for all aspects of running the hotel and will be expected to buy into the employee ownership ethos and operate according to company policy, demonstrating the highest professional standards in all aspects of work.
This role would be ideally suited to a candidate with Hotel Management experience or a comparable managerial role within the leisure industry. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. The Alfa Leisureplex Group encourages candidates with a practical approach to apply, as excellent training will be provided to succeed in this role.
This role offers a base salary of £40,000 per annum dependent on the candidate, as well as being part of the Hotel Managers Annual Bonus scheme. Live in accommodation within the Hotel can be considered initially if required alongside a number of other benefits.
Key Tasks:

• Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• To ensure the security of the hotel building and other company assets (including stock and cash)
• Ensuring the Health and Safety standards of the Hotel are maintained at all times
• Leading your team including your Assistant Manager, Heads of Departments and colleagues to ensure the smooth running of the hotel
• Recruitment, selection, on-boarding and training of all new employee owners
• Ensure that company standards are maintained in all areas of the operation including making recommendations for repairs/renewals in accordance with the annual budget cycle
• Running a profitable hotel unit

The Ideal Candidate:

• Operational experience, preferably in coaching hotels within travel or the hospitality sector
• Strong problem-solving capabilities
• Experience with budgeting and finances
• A demonstrable record of delivering exceptional customer service
• Willing to work a flexible schedule including evenings, weekends and bank holidays
• Excellent level of English
• Food hygiene and health and safety knowledge
• Able to effectively prioritise and balance guest expectations with business requirements
• Able to produce reports clearly and logically to a high standard, having numeracy, logistical, and planning skills
• Willing to work to and promote the Groups Core Values

Personal Attributes:

• Excellent attention to detail
• Strong time management skills
• Resilient and able to hit deadlines consistently
• Flexible approach to work
• Proactive and willing to use your own initiative
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy

We are an employee-owned company, what does this mean?

• Bi-annual tax free dividend due to our employee owned status (over £1k last full year)
• Hotel Managers bonus scheme
• Funding for any relevant training courses to aid your development
• Job Security – our employee owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Live in accommodation
• Free employee meals
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward, recognition and engagement programs

If you feel you have the necessary skills and attitude to be successful Hotel General Managerwithin the Alfa Leisureplex Group, click ‘apply’ today. We’d love to hear from you!