Hotel Manager

Hotel Manager

About us The 4 Connaught Hotel & Spa is one of Bournemouth's finest hotels. Situated on the West Cliff, the hotel attracts a wide range of interesting business all year round with many guests travelling from afar to celebrate special occasions and create lasting memories. With spacious ground floor public rooms, 2 AA Rosette Connaught Brasserie, 81 bedrooms and suites plus the first class Bluewater Spa, relaxation lounge and gym. Privately owned, the team has built a solid reputation for delivering exceptional experiences and we now have a fantastic opportunity for an experienced Hotel Manager to join our amazing team.

About the role This is a new opportunity, suited to an individual with experience of managing the day to day operations of a 4 star property. Reporting to the Operations Director, you will have overall responsibility for the effective leadership and management of all departments within the hotel.

Role responsibilities will include:

Oversee all day to day aspects of hotel operations, ensuring these are maintained within the hotels policies and procedures

Optimise opportunities to drive revenue, exceed budgeted sales & profit targets

Lead, guide and support to all teams within the business including: Food & Beverage, Kitchen, Bluewater Spa, Front of house, Maintenance & Housekeeping.

Develop & implement operational policies & procedures as required

Work closely with HOD's to recruit, train and develop hotel employees

Ensure compliance with regulatory requirements & industry standards

Lead and develop staff who directly report into you, ensuring they are set clear & measurable objectives, and these are delivered in line with the business strategy

Take a 'hands on' approach; managing and attending functions including Christmas parties, weddings and masonic lodges

Promote a sales culture across the operation

Ensure all health & safety policies & procedures are kept up to date and all tasks are completed in line with the health & safety calendar

Monitor employee performance and offering regular evaluation meetings

Manage the first aid training schedule for all staff required to attend

Update payroll information every month, ensuring this is provided to finance in a timely and accurate manner

Attend meetings at head office with the company directors when required

Create and submitting reports to the Operations Director on a weekly and monthly basis

Encoura a customer care culture across the hotel - promoting customer loyalty and repeat business

Remain aware of business trends, systems and practices in the industry to remain current and encouraging a culture of continuous improvement

About the person

Experience of working in a leadership role within a hotel such as operations or Hotel Manager

Strong leadership & interpersonal skills

Previous experience of running a food and beverage department

Understanding of front of house systems and procedures.

Demonstrates an ability to be able to control operational expenses.

Able to work to a shift pattern including weekends and evenings

Comfortable working under pressure, quick thinking and practical

Strong customer service skills with the ability to respond to guest needs and deal with issues in a calm and professional manner

Drive sales and control revenue capture

A natural leader with excellent communication skills

Experience of using Rezlynx/ Guestline PMS would be highly advantageous

This is a full time position which includes working evenings, weekends and bank holidays in accordance with the needs of the business.