Hotel Receptionist

Hotel Receptionist

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns with patience and professionalism
- Assist guests with booking reservations, providing information about hotel amenities, and local attractions
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel staff to ensure guest satisfaction

Experience:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent phone etiquette and communication skills
- Strong guest service skills, with the ability to anticipate needs and provide personalized service
- Multilingual or bilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests

As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to creating a positive experience for our guests. If you are passionate about providing exceptional customer service in a fast-paced environment, we invite you to join our team.

Please note that this is not an exhaustive list of responsibilities and qualifications required for this position. The successful candidate may be required to perform additional duties as assigned.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time/Part-time

Job Type: Part-time

Salary: From £11.44 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Flexible Language Requirement:

• English not required

Ability to Commute:

• Watford (required)

Ability to Relocate:

• Watford: Relocate before starting work (required)

Work Location: In person