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As a Receptionist, you will help our customers check in on arrival and support in resolving any issues they may have during their stay. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
There has never been a better time to join our evolving hotel company and be part of this incredible journey. A multi-year development plan to transform our properties into boutique design-led hotels, with a fresh and local approach to dining, means we will provide our guests with a luxurious setting in which to unwind.
Additional Information
We’re all about rewarding our teams hard work, that’s why…
You’ll receive a competitive salary, tronc payments and pension contribution as well as:
The chance to further your career across our well-known brands – As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Wage Stream – Access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% of at Superdrug, exclusive discounts with three mobile along with many more…
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.– so you can enjoy a weekend away without breaking the bank
- Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter!
Job Description
As a Receptionist, you will...
- Provide customers with a heartfelt and memorable experience each and every time they visit
- Meet and greet our customers and check them into their hotel room upon arrival
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay
- Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible
What you’ll bring…
- Willingness to learn and expand your skills
- A passion for giving great service and making sure every customer receives a warm welcome
- A positive can-do attitude and be a real team player
- Experience in a similar role
- Attention to detail
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to respond appropriately to diverse customers and guests
- Previous experience using Rezlynx is ideal but not essential
Qualifications
