AddressWe are actively seeking a Receptionist to join our Front Office Team
Haycock Manor Hotel is a beautiful hotel in Wansford, near Peterborough, and is currently undergoing a full and sympathetic refurbishment programme so it is exciting times! We are looking to expand our amazing team and would love to hear from candidates who feel they have the right experience, skills and ambitions to bring to the role of Receptionist and Reservationist.
Role Responsibilities - lots to do, but lots of fun!
- Reporting to the Reception Manager working as part of an energetic and busy team, you will be responsible for that crucial first impression which every guest receives
- Maintaining and delivering extremely high standards of customer service
- Keeping the front office organized, efficient and running smoothly
- Selling the hotel to potential guests over various communication channels, ensuring the customer experience is first class from first contact
- Ensuring that guest data is processed correctly and accurately, being mindful of our data processing responsibilities
- You will be working on varying shift patterns including mornings, evenings & weekends.
- Continually suggesting and developing ways of increasing our quality of service and never standing still!
Are you right for us? - the ideal person
- Have a great telephone manner with a passion for service and exceeding guest expectations
- Experience with PMS software and booking systems would be ideal
- This position requires more than simply personality – you need to be someone who is a people person, someone who loves speaking and engaging with customers
- Our people must have a strong desire to help create a brilliant place to work as well as a brilliant place for our guests!
- You will take great pride working in such an amazing establishment as the Haycock and this is something that you should convey to your team and our guests.
Are we right for you? – our expectations
While we don’t have a typical employee, there are some specific qualities and traits that we look for - enthusiasm and a genuine passion for hospitality goes without saying!
- You need to want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on and to be the best!
- You’re all about having a positive impact on the people you interact with, going beyond what our guests expect from us and making their stay a special and memorable one
- We need people who show the same level of care for their team as our guests – it’s about supporting each other to be the best we can be and to do the best job we can! You value learning and development and are looking to join a committed and hardworking team
- You need to be an extra miler, so if you think the Role Responsibilities are all you have to do, then we’re not for you – a can-do attitude is key!
- Finally, we want people who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted
… and now for the good stuff!
The Haycock is all about looking after people and we are committed to Our People. We work hard to ensure to you enjoy your job and are well rewarded. In addition to excellent training, learning and development opportunities and progression, we offer:
- Competitive salary
- 5.6 weeks holiday per annum including bank holidays
- Uniform
- Free car parking
- But mostly, we offer the chance to join our journey and to become a part of our incredible team!
Job Types: Full-time, Part-time
Salary: From £10.50 per hour
Benefits:
- Free parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work Location: In person
Reference ID: RECMAY23
