Hotel Receptionist

Hotel Cromwell is a thriving hotel in the Old Town of Stevenage, with 77 bedrooms and a large Conference and Banqueting business including weddings, funerals, birthday parties and corporate events, since its recent refurbishment the venue is the first choice in the town for all sorts of occasions!

We are currently looking to recruit an enthusiastic and driven Hotel Receptionist to join the team ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel.

We are looking for someone passionate and excited about great customer service and with superb organisation skills. You should have some previous experience, in a similar environment and be happy dealing with our Hotel Guests.

Successful candidates will be

· Confident, great with guests and organised.

· Calm, efficient and able to work under pressure;

· Able to work as part of a team and on own initiative;

· Able to demonstrate excellent personal presentation and communication skills;

· Passionate about delivering exceptional levels of guest service;

· Flexible, motivated and committed;

· Polite and courteous;

· Able to adapt to different and changing situations;

· Innovative and creative thinking;

· Able to demonstrate good IT skills;

Responsibilities will include:-

· Welcome (check in) all arriving guests to the required minimum standard;

· Bid farewell (check out) all departing guests to the required minimum standard;

· handle all telephone calls, including external and internal for in-house guests, enquiries and other departments;

· record and report maintenance and security issues, raised by guests or employees and follow up where appropriate;

· record and process lost property and follow up where appropriate

· Make out-of-hour bedroom reservations;

· conduct general administrative duties using Microsoft office, internet explorer, the hotel property management system etc;

· make lunch and dinner reservations in the hotel restaurants for in-house guests and non-residents;

· Balance cash and card charges at the end of each shift

This is a full time position for 40 hours per week over 5 days The position requires a mix of early and late shifts and it will require you to work at the weekend

This is an ideal opportunity to develop your career in hotels.

Job Type: Full-time

Pay: £9.50-£11.44 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Weekend availability

Application question(s):

• Are you eligible to live and work in the UK

Work Location: In person