Hotel Receptionist - Full Time

The City Hotel group is looking for a polite, friendly, well presented team player who is committed to excellent customer service and always giving 100% to each task. If this describes you then we want to hear from you.

Working a minimum of 3 evenings per week, including weekends on a rota basis and also holiday cover when required. Must have the ability to be flexible with regards to hours and days available to work. Hours are generally 3pm-9pm.

Requirements:

• A proven background in administration/customer service/cash handling is preferable
• Good numeracy and IT skills are essential
• Excellent communicator both verbally and in writing
• The ability to multi-task in a fast paced environment and remain calm under pressure
• Must be able to work well on own and confident in using own initiative

Backshift Reception duties include:

• Processing telephone and email enquiries
• Checking guests in and responding to all guest enquiries and requests
• Cash handling including balancing floats and End of Shift
• Being the first point of contact to all guests and visitors entering the hotel
• Complaint handling and resolution
• Processing Internet Bookings
• All related administrative tasks

Job Types: Part-time

Job Types: Full-time, Permanent

Pay: From £11.44 per hour

Expected hours: No less than 18 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Holidays
• Weekend availability

Work Location: In person