AddressJob Number 24073578
Job Category Administrative
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.
Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.
The primary focus of the role is to provide a friendly, efficient and helpful service to our guests, whilst ensuring that all accounting and security procedures meet company requirements, with an emphasis on customer care at all times.
Experience:
- Previous customer facing experience preferred, particularly in hospitality industry.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Opera knowledge preferred, but not essential as training will be given.
Education or Certification
Good level of English essential.
NVQ Level 2 (or equivalent) in hotel reception
First Aid Certification desirable
Valid UK driver’s license essential
Key responsibilities and duties of the role include:
Provide guests with a friendly and memorable welcome. Check guests in, complying with all Marriott Brand Standards.
Be knowledgeable about daily hotel operations, check daily events and be up to date with all changes, new procedure and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge of guest rooms, locations, amenities, features and all other services offered by the hotel.
Follow all cash handling, credit and banking procedures to check out all guests efficiently.
Operate Opera Front Office System and Marsha Reservations system.
Perform guest registration and room assignment and accommodate any special requests.
Ensure all shift checklists are completed correctly and in a timely manner, ensuring a proper handover is given to the next shift.
Carry out all duties according to hotel policies, procedures, internal rules and standards.
Be knowledgeable about Marriott Rewards Guest Loyalty programme and ensure team target for enrolment is met by actively promoting and enrolling.
Ensure the cleanliness of the front desk and back office areas at all times. Practice clean as you go.
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved using GXP Empower procedure and all are followed up to ensure a positive outcome.
To attend and contribute to departmental team meetings.
Have knowledge on all emergency procedures and know how to act on them.
Have knowledge about local area and attractions to be able to provide guests with all requested information
To be fully aware of the daily sell strategy, current sales strategy, special rates and promotions, corporate agreements and discount conditions.
To complete a full and correct shift handover, with Front Office/Nights handover sheets completed and filed.
To be fully versatile with all Hotel facilities, locations and features and actively promote them.
To understand the Vingcard system, and issue guest keys, as per procedure.
To be aware of all arrivals of the day/night, and action all requirements and special requests on Front Desk in connection with such arrivals, as per procedure.
To answer the telephone to the correct standard using proper etiquette and answering within three rings in a friendly & courteous manner.
To accept parcels, faxes, messages and any other delivery, both for guests and Hotel, as per procedure.
To liaise with Housekeeping regarding early arrivals, day lets, extended stays, early departures, room moves and all other special requests.
To be familiar with the daily Conference and Events business in the Hotel utilising the Daily Brief.
To handle guest complaints according to the LEARN and empowerment processes. Ensure any guest problems are resolved on first contact and the Guest Response Program is followed.
To undertake appropriate training, as recommended by Front Office Manager.
What is in it for you:
Additional leave
Canteen
Company events
Cycle to work scheme
Discounted or free food
Employee discount
Free fitness classes
Free parking
On-site gym
On-site parking
Referral programme
Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
