Housekeeping Manager - Accommodation

At Center Parcs all our accommodation has been designed and built to the highest standards, so we need a team to uphold these standards and exceed guest expectation. Our Housekeeping team is responsible for maintaining more than 700 units of accommodation; from apartments and penthouses to Lodges and Treehouses, and for looking after our public areas and office spaces, so no two days are the same. That’s why it’s the largest team on each Village.

Join our Housekeeping team today and ensure families can enjoy quality time together in the comfort of their accommodation.

HOUSEKEEPING MANAGER – ACCOMMODATION | Circa £38,400 per annum +12% Bonus

Reporting to the Housekeeping Line Manager, you will manage a large team of up to 200 colleagues, ensuring the smooth and efficient running of the housekeeping operation.

You will be responsible for providing sufficient training and development of all colleagues within the department, ensuring that the highest standards of cleanliness and hygiene are achieved along with high standards of service and guest care.

Responsibilities will include:

• The organisation and allocation of duties to your housekeeping team
• Supporting the housekeeping cleaning operation, ensuring the highest possible standards of cleanliness and hygiene are achieved and maintained at all times
• Continually reviewing deployment of colleagues, ensuring that resources are allocated cost effectively and determining staffing levels in line with occupancy and business demand
• Recruitment, absence and performance management
• Coordinating staff training to meet targets within the division

HOURS OF WORK

You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:

• Sociably confident with excellent interpersonal skills and the ability to support, develop and challenge a team
• Able to plan, prioritise and organise workload to set timescales and remain composed when under pressure
• Competent user of Microsoft Office
• Proven ability and experience of budgeting and financial control
• Demonstrable operational supervisory / management experience of leading a large team in a demanding service driven environment
• Communicates honestly, with commitment and enthusiasm
• Ability to make good decisions to achieve the best outcome
• Prioritises work and identifies solutions
• Strives to improve performance and maximise resources to achieve the best outcome

Desirable requirements:

• Previous Housekeeping or Facilities management experience within a service / operational environment
• First Aid qualification
• Recognised leadership / management qualification

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 16th April 2024 at 12 Noon

Interviews to be held: Week commencing 22nd April 2024

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.