Housing Advice Support Worker Domestic Abuse Services

Housing Advice Worker (Domestic Violence)

LOCATION: West Kent

SALARY: £26,076.96

DURATION:Permanent

HOURS: 40hrs per week (Working on a rota 8am-10pm incl. some weekends)

Day-to-day duties:

• Working for a well-established not-for-profit care and support provider within their Kent Domestic Abuse services, Housing Avice Workers will provide resettlement support to customers who are moving on from refuge and Domestic Abuse tenancy support to community clients.
• Operating with trauma and psychologically informed approaches, ensuring that service users benefit from being supported through strengths-based practices.
• Tenancy Support Workers share responsibility by ensuring that a holistic and cohesive model of customer support is embedded across Kent.
• You will build supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
• Supporting community customers who have accessed the Scheme to remain in their properties and manage the risks associated with that.
• Supporting key customers to set personalised goals in the form of a move on Support Plan.
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
• Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
• Liaising and building partnerships with local charities to support customers with move on items.
• Accompany customers to property viewings.
• Helping to set up utilities for move on customers.
• Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
• Completing Marac referrals for high-risk community client.
• Empowering customers to ensure they receive the service and benefits to which they are entitled.
• Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
  Mission & Values
• 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
• Involving customers in the design, development and delivery of the service
• Develop links with private sector landlords, estate agents and other housing providers in order to source additional units and move on accommodation.
• Deliver Domestic Abuse training and awareness raising to housing teams and local landlords forums
  

Essentials:

• DBS within the last 12 months (must have original copy)
• Previous experience providing Housing related support.

Desirable:

• Previous experience working with the homeless

For more information on this role please contact Nathan Jackson on or apply with an up-to-date CV