Housing Adviser

Location:

Spennymoor, County Durham

Salary:

up to £35,038 (including car allowance) per annum dependent upon skills and experience, plus pension, and competitive benefits

Contract Type:

Permanent

Hours:

Full Time (37 Hours per week)

Are you an experienced and passionate Housing professional who is ready to embrace new career challenges in 2023 or do you have the transferable skills and experience to launch your career in this sector?

In this post you will have an opportunity to make a difference to our tenants’ lives, assisting them to establish and maintain successful, sustainable tenancies providing a brilliant customer service at all times.

About us

We are an award-winning not for profit housing association that currently owns nearly 8,600 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants’ current and future aspirations. We offer support that help people into work and training and increase their financial confidence and stability.

There is no Plan B. There is no Planet B either. Now in the third and final phase of our nine-year Plan A, our strategy for 2022-25 and beyond requires ourselves, our suppliers, partners, and customers to raise our game with a primary focus on supporting sustainable places. To achieve this our new build and acquisition programme, regeneration work and home improvement programme will all be focused on improving lives through sustainable homes and places.

About the role

Our Housing Advisers manage a demanding and complex caseload of tenancies delivering personalised interventions that reflect the varied circumstances and support needs of our customers.

With ownership of all tenancy management issues across a geographical patch they are involved in a diverse range of activities from applicant shortlisting to anti-social behaviour interventions, from community regeneration programmes to safeguarding referrals.

About you

Putting the tenants at the heart of all you do comes naturally to you. You will be an experienced, self-assured, and confident housing professional with proven experience of supporting customers to sustain tenancies and will have the organisational skills to prioritise a demanding workload and maintain high standards of quality in all aspects of the role.

The ability to provide a high quality, proactive, and responsive ASB management service to residents and support services will be essential.

Educated to NVQ Level 4 in a relevant subject is desirable, but alternatively you will be able to demonstrate your commitment to professional personal development and learning.

Benefits

To see the fantastic benefits available to our employees, please visit here

For an informal discussion about the role please contact Chris Walton, Housing Manager, via email at

Closing Date: Monday 15 April 2024 at noon

We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities.

We work hard to make sure those homes are high quality, efficient and adaptable, while meeting your current and future aspirations. We offer support that help people into employment and qualifications and increase their financial confidence and stability.

PLACEHOLDER